Research @USFSM: The Impact of Airport Amenities on Tourism


Based on some background information, background
research, you can see that airports are huge transportation hubs. People come to the airports and that makes
their first impression of the locality. This research particularly looks at how airports
can incorporate local culture or local arts into the physical environment of the airport. If somehow the airports can satisfy their
passengers, it can increase the spending in the airport by 45 percent, so obviously it’s
a huge increase, right? There was a recent study, which was done on
airports by J.D. Power & Associates, and they say that airports are the least satisfied
sector of the travel industry. That drew my attention to this research to
see how airports can improve the satisfaction level of passengers to generate some economy.

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